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Division of Information Technology

Strategies for the Division of Information Technology

This roadmap breaks down the multi-year key initiatives within the Division of IT by our current strategic priorities.

These initiatives are planned for completion over:
 
Near-Term: during the current Fiscal Year
Mid-Term: during the next Fiscal Year
Long-Term: projected completion within the next 3-5 years

Alignment with USC Priorities of Transforming Service, Increasing Research and Scholarship, and Reimagining Student Experience

Near-Term - FY2026
  • SPM Roadmap - ServiceNow SPM & NXRM Assessment
  • SPM Roadmap - Technology Evaluation
  • OBSS Process Improvement
  • IT Policy Roadmap - Foundation & Launch
Mid-Term - FY2027
  • OBSS Combined Workflow Implementation
  • SPM Roadmap - Tool Selection & Implementation
  • IT Policy Roadmap – New Policy Development & Governance Foundations
  • IT Working Agreement Framework & Standardization
Long-Term - FY2028-2030

FY2028

  • SPM Roadmap - Full Adoption & Governance
  • IT Policy Roadmap – Policy Coverage Expansion & Compliance Integration
  • PMO Maturity Roadmap - Strategy - Redefine Scope & Services
  • OBSS Integration with ERP 

FY2029

  • SPM Roadmap - Optimization & Strategic Integration
  • IT Policy Roadmap – Automation & Tooling Enhancements
  • PMO Maturity Roadmap - Operating Model Design & Pilot
  • OBSS Workflow Improvement/Maintenance

FY2030

  • SPM Roadmap - Maturity & Innovation
  • IT Policy Roadmap – Enterprise Alignment & Policy Program Maturity
  • PMO Maturity Roadmap - Rollout & Change Enablement 

Alignment with USC Priorities of Transforming Service

Near-Term - FY2026
  • Garnet AI Foundry
  • Enterprise Staffing Project
  • Enterprise Applications & Analytics - Implementation Plan
  • USC Educational Techology Day (EdTech)
  • Relationship Building Across the System
  • Discovery Phase: ServiceNow Hardware Asset Management and Field Services
  • AI Student Led Service Desk
Mid-Term - FY2027
  • Enterprise Staffing Project
  • Enterprise Applications & Analytics - Implementation - Phase 1
  • ServiceNow Hardware Asset Management Implementation
  • A&DG Restructure Initiation & Planning
  • USC Educational Techology Day (EdTech)
  • Generative AI
  • A&DG Unified AI Offering Implementation
Long-Term - FY2028-2030

FY2028

  • Software Asset Management Implementation
  • Enterprise Applications & Analytics - Implementation - Phase 2
  • Install, implement, and configure an iPaaS solution
  • A&DG AI Offering Execution & Monitoring
  • A&DG Restructure Monitoring & Control
  • USC Educational Technology Day (EdTEch)
  • Enterprise Staffing Project

FY2029

  • A&DG AI Offering Control & Closure
  • A&DG Restructuring Control & Closure
  • USC Educational Technology Day (EdTech Day)

FY2030

  • USC Educational Technology Day (EdTech Day)

Alignment with USC Priorities of Transforming Service, Increasing Research and Scholarship and Reimagining Student Experience

Near-Term - FY2026
  • Intune Implementation
  • Data Center Options Development
  • Course Retention Policy & Archive Plan
  • Unified Storage Optimization Initiaive
  • Network Services Wi-Fi Remediation
  • Network Core / Distribution Infrastructure & Cable Upgrades
  • Transition to New File Storage Solution - Phase 1
  • Expanded use of the South Carolina Research Education Network (SC-REN)
  • Data Center Procurement
  • Outdoor Wireless Network
  • Enterprise Telephony Upgrade to Supported Services - Initiating and Planning
  • Oracle Data Guard Implementation Project - FMS, HCM & Banner
  • Pilot for Grade Passback - Summer 2026
  • Incident Tabletop Exercise Audit Action
  • Go Live of Ellucian ILP
Mid-Term - FY2027
  • ERP Strategy
  • AI Strategy
  • Procure an iPaaS solution
  • Data Center Implementation
  • Network Services Wi-Fi Remediation
  • Join the North Carolina Research and Education Network (NC-REN)
  • EUDM Automate Device Lifecycle
  • Event Management in ServiceNow
  • Online Course Development Studio and Demo Site – Design
  • Dual Network Core Implementation
  • Data Center Transformer and End-of-Life Technology Replacement
  • Outdoor Wireless Network Expansion
  • Network Core Replacement
  • Enterprise Telephony Upgrade to Supported Services - Executing Phase 1
  • Transistion to New File Storage Solution - Phase 2
Long-Term - FY2028-2030

FY2028

  • Enterprise Telephony Upgrade to Supported Services - Executing Phase 2
  • Network Services Wi-Fi Upgrade
  • Online Course Development Studio - Implementation
  • Data Center Optimization

FY2029

  • Network Services Wi-Fi Upgrade
  • Data Center SaaS Modernization

FY2030

  •  Network Services Wi-Fi Upgrade

Alignment with USC Priorities of Transforming Service, Increasing Research and Scholarship, and Reimagining Student Experience

Near-Term - FY2026
  • Virtual Academic Computer Lab Environments: Learning Anytime, Anywhere (PILOT)
  • CEP Classroom AV Upgrades
Mid-Term - FY2027
  • Communications, Engagement, and Community Building
  • Classroom Digital Signage Integration
  • e-Sports Student Complex
  • Conference Room Technology Standard
  • CEP Classroom AV Upgrades
  • LITE Classroom Technology Modernization
Long-Term - FY2028-2030

FY2028

  • AI-Driven Personalization
  • Proactive Customer Service
  • Row Level Security in Carolina Analytics
  • CEP Classroom AV Upgrades
  • LITE Classroom Technology Modernization

FY2029-2031

  • CEP Classroom AV Upgrades
  • LITE Classroom Technology Modernization

Alignment with USC Priorities of Transforming Service, Increasing Research and Scholarship and Reimagining Student Experience

Near-Term - FY2026
  • Info Security Plan - Security Awareness & Communication
  • End User Device Managment Planning & Collaboration
  • Security Network Servers & Taps
  • Standardize Security Operations Triage & Investigation
Mid-Term - FY2027
  • Info Security Plan - Survey & Dashboard Plan and Requirements
  • IT Operational Monitoring Stategic Planning
  • Info Security Plan - Survey & Dashboard Replacement (CIS Framework)
Long-Term - FY2028-2030

FY2028

  • IT Operational Monitoring Implementation - Phase 1
  • PAM - Procure Privileged Account Management system

FY2029

  • IT Operational Monitoring Implementation - Phase 2
  • PAM - Implement Privileged Account Management system

Alignment with USC Priorities of Increasing Research and Scholarship and Reimagining Student Experience

Near-Term - FY2026
  • AI Hub - Phase 2
  • Research Data Center Planning - Phase 1
  • Secure Compute Resources Expansion - Phase 1
  • Health Data Repositories for Research (Prisma) - Phase 2
Mid-Term - FY2027
  • Research Storage Expansion
  • HPC Refresh and Expansion
  • Secure Compute Resources Expansion - Phase 2
  • Visualization Center
Long-Term - FY2028-2030

FY2029-2030

  •  HPC and Research Storage Refresh
  • A&DG: Analytics & Data Governance
  • AI: Artificial Intelligence
  • AV: Audiovisual
  • CEP: Classroom Enhancement Project
  • ERP: Enterprise Resource Planning
  • EUDM: End User Device Manager
  • HPC: High Performance Computing
  • iPaaS: Integration Platform as a Service
  • IT: Information Technology
  • LITE: Learn, Innovate, Teach and Enhance
  • NXRM: Next Experience Resource Management
  • OBSS: Office of Business Support Services
  • PAM: Privileged Account Management
  • PMO: Program Management Office
  • SPM: Strategic Portfolio Management

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